Do I need to install any software on my computer?
No, all computations are handled by our cloud service. Simply upload your file directly on our website, and you’ll receive the recovered password shortly after. No registration is required. After uploading, you may leave your email address, and we’ll send you a notification when the job is complete.
Are you better than the password recovery software I bought?
Definitely! Our computing cluster is thousands of times more powerful than any home computer. What would take you months, we achieve in mere hours. Moreover, you only pay if we successfully recover your lost password.
Is it safe to upload my files to your website?
Absolutely! Our website uses secure HTTPS protocols to ensure data confidentiality. Additionally, uploaded files are stored securely using encrypted storage.
Can you simply remove the password from my file?
If you already know the password, in most cases, you can remove the password protection yourself. For example, here are instructions for removing passwords from MS Office documents. To remove a password from a PDF file, you can use our free online PDF Password Remover tool.
If you’ve lost your password, you must first recover it to unlock your file. Simply upload your file to our website and follow the provided instructions.
Do you guarantee successful password recovery?
No service can offer a 100% guarantee, but our success rate is approximately 61%, which is highly effective. Read more about password recovery chances here.
If you order a brute force attack with a specific mask, we guarantee that all mask-defined variations will be tested and every condition fulfilled.
How long does the password recovery process take?
Typically, password recovery takes anywhere from a few minutes to 24 hours. For brute force attacks using a mask, the duration depends on the total number of possible combinations and is determined individually.
The recovery time can significantly vary even within the same file format. For instance, recovering a password for an MS Office 2003 Word document is much faster than for a similar document created with MS Office 2019. Each new MS Office version uses more advanced cryptographic algorithms, making password recovery progressively more challenging. Similar logic applies to other file formats as well.
Can I close my browser during password recovery?
Absolutely! There’s no need to wait in front of the screen. Just bookmark the order page URL or copy it somewhere convenient, and return later to check the progress. You may also leave your email address, and we will immediately notify you upon completion.
Is there a free plan?
Weak password recovery is completely free. Strong password recoveries are billable, but you pay only after successful recovery. For more details, see our Pricing page.
Custom orders (such as brute force attacks with masks) require pre-payment and are non-refundable.
How can I pay for my order?
Currently, the following payment systems are accepted:
Payment System |
Countries |

Credit/Debit Card |
Worldwide |
PayPal |
Worldwide |
Google Pay |
Worldwide |
Apple Pay |
Worldwide |
BTC, ETH, USDT, 20+ Altcoins |
Worldwide |
Realtime Bank Transfer |
Austria, Denmark, Estonia, Finland, Poland, Portugal, Spain, Sweden, Malaysia |
POLi |
Australia, New Zealand |
SOFORT Banking |
Germany |
Giropay |
Germany |
iDEAL |
Netherlands |
UnionPay |
China |
Alipay |
China |
WeChat Pay |
China |
Konbini |
Japan |
Pix |
Brazil |
Boleto Bancário |
Brazil |
MercadoPago |
Brazil |
Boost |
Malaysia |
Touch ’n Go |
Malaysia |
Grabpay |
Malaysia |
Duitnow QR |
Malaysia |
OneCard |
Pakistan, Egypt, Morocco, Algeria, Bahrain, Kuwait, Lebanon, Palestinian Territory, Qatar, Saudi Arabia, United Arab Emirates, Yemen |
Realtime Bank Transfer |
Philippines |
Dragonpay |
Philippines |
Globe Gcash |
Philippines |
Grabpay |
Philippines |
Paymaya |
Philippines |
ShopeePay |
Philippines |
InstaPay |
Philippines |
QR Code |
Philippines |
UPI |
India |
QRIS |
Indonesia |
Doku |
Indonesia |
ATM Transfer |
Indonesia |
OVO |
Indonesia |
Alfamart |
Indonesia |
eNETS |
Singapore |
PayNow |
Singapore |
Efecty |
Colombia |
PSE |
Colombia |
Davivienda |
Colombia |
Almacenes Exito |
Colombia |
BCP |
Peru |
Interbank |
Peru |
Pago Efectivo |
Peru |
Redpagos |
Uruguay |
AmanPay |
Morocco |
SPEI |
Mexico |
OXXO |
Mexico |
Bancomer |
Mexico |
Santander |
Mexico |
MachPay |
Chile |
Banco de Chile |
Chile |
Webpay Plus |
Chile |
Redcompra |
Chile |
Verve |
Nigeria |
Realtime Bank Transfer |
South Africa |
SBP / Card-to-Card Transfer |
Russian Federation |
Realtime Bank Transfer |
Ukraine |
Do you offer any discounts?
We are happy to offer discounts for large batches of encrypted files. Please contact our Client Support for details.
I cannot upload my file due to high confidentiality. What should I do?
We can recover the password using technical service information — a short file hash that contains none of your confidential data. If you’re uncomfortable sending the original file, you can extract its hash and provide that instead. Note that generating a hash isn’t straightforward and requires special software. For certain file types, this software runs only on Unix-like systems. Please contact us for detailed instructions.
What file types do you support?
We support MS Office documents, PDF files, and RAR, WinZip, and 7z archives. Not all file formats are automatically accepted. After uploading, you’ll immediately know if your file format is supported. If your file isn’t supported but crucial to unlock, please send us a custom request.